Privacy Policy
Legal & Privacy
We respect your privacy and are committed to handling your personal information responsibly. This policy explains what we collect, how we use it, when we share it, how we protect it, and the choices available to you.
1. Information We Collect
Depending on how you use our website, we may collect information that is reasonably necessary to operate our website, process orders, and provide customer support. This may include:
Personal and Contact Information
- Full name
- Email address
- Telephone or mobile number
- Billing address
- Delivery or shipping address
- Account information
- Order details
- Customer service communications
Order and Transaction Information
When you place an order, we may collect information such as:
- Products ordered
- Order number
- Order date
- Delivery details
- Payment status
- Transaction reference
- Refund or cancellation information
We only collect information that is reasonably necessary for the relevant purpose. The Australian Privacy Principles place requirements around the collection of personal information, including additional protections for sensitive information.
2. Health-Related Information
Because Cheap Medicine Australia operates in the healthcare and medicines sector, some information associated with an order or customer enquiry may reveal information about an individual’s health.
Under Australian privacy guidance, health information can include information relating to a person’s health, treatment, prescriptions, and pharmaceutical purchases. Health information is treated as sensitive information under the Privacy Act.
Where we collect health-related or other sensitive information, we will handle it in accordance with applicable privacy requirements and only use or disclose it for permitted purposes.
We do not ask customers to provide unnecessary medical information through general website forms. If a particular service requires additional information, we will explain why that information is required where appropriate.
3. How We Collect Information
We may collect personal information directly from you when you:
- Create an account
- Place an order
- Complete checkout
- Contact customer support
- Submit a contact form
- Subscribe to our newsletter
- Request information
- Submit a review
- Communicate with us by email or telephone
We may also automatically collect certain technical information when you browse our website, such as browser type, device information, IP address, approximate location information, pages visited, and website interaction data.
This information may be collected through cookies, analytics tools, and similar technologies.
4. Information Provided During Checkout
When you place an order, we require certain information to process and deliver your purchase. This may include your:
- Name
- Email address
- Phone number
- Billing information
- Shipping address
- Order information
Providing accurate information is important because incorrect contact or delivery details may prevent us from processing or delivering your order correctly.
5. Payment Information
Payments made through our website may be processed by third-party payment providers.
Cheap Medicine Australia does not intentionally store complete payment card details such as your full credit or debit card number or card security code on our own website unless our payment system specifically requires and securely supports such storage.
Where a third-party payment provider processes your payment, that provider may collect and handle payment information according to its own privacy policy and terms.
We may receive limited payment information, such as:
- Payment status
- Transaction reference
- Payment method
- Partial payment details where applicable
Do not send your full card number, CVV, password, or one-time password (OTP) to us by email or through a contact form.
6. How We Use Your Information
We may use personal information for purposes such as:
- Processing and fulfilling orders
- Delivering products
- Confirming purchases
- Providing order updates
- Responding to customer enquiries
- Managing refunds, returns, and cancellations
- Providing customer support
- Maintaining customer accounts
- Processing payments through relevant payment providers
- Preventing fraud and misuse
- Improving our website and services
- Maintaining website security
- Managing reviews and customer feedback
- Sending marketing communications where permitted
- Meeting legal and regulatory obligations
We aim to use personal information only for purposes that are reasonably necessary and permitted.
7. Order and Delivery Information
Your delivery information may need to be provided to relevant delivery or logistics providers so that your order can be delivered. This may include:
- Recipient name
- Delivery address
- Phone number
- Order reference
- Shipping information
We may also share necessary information with service providers that help us operate our online store, process payments, manage orders, provide customer support, or deliver products.
9. Cookies and Similar Technologies
Cheap Medicine Australia may use cookies and similar technologies to help operate and improve our website.
Cookies may help us:
- Keep products in your shopping cart
- Remember certain preferences
- Maintain website functionality
- Understand how visitors use our website
- Improve website performance
- Measure website traffic
- Support security and fraud prevention
- Provide relevant marketing where permitted
Some cookies are necessary for the website to function correctly, while others may be used for analytics or other optional purposes.
Depending on your browser or cookie settings, you may be able to control or delete cookies. Disabling certain cookies may affect some website functions.
10. Analytics
We may use analytics services to understand how visitors interact with our website. Analytics information may include:
- Pages visited
- Approximate location
- Device type
- Browser type
- Referral source
- Time spent on pages
- Website interactions
Analytics information helps us understand website performance and improve the customer experience. Your developer should insert the actual analytics services used by the website, such as Google Analytics, if applicable.
11. Marketing and Newsletter Communications
If you choose to subscribe to our newsletter or marketing communications, we may use your email address to send information such as:
- New products
- Website updates
- Promotions
- Offers
- Educational or informational content
- Other relevant communications
You can unsubscribe from marketing emails by using the unsubscribe option provided in the email or by contacting us. We will not knowingly use your email address to send unrelated spam communications.
12. Account Registration
Depending on the website functionality, you may be able to create a customer account. Account information may allow you to:
- View previous orders
- Manage saved details
- Track orders
- Manage account information
- Access other available account features
You should keep your account password confidential and notify us if you believe your account has been accessed without permission.
If guest checkout is available, you may be able to place an order without creating a permanent customer account.
13. Reviews and Customer Feedback
You may choose to submit a review, testimonial, or other feedback about your experience. Submitting a review is voluntary.
If you submit a review, please avoid including unnecessary personal, medical, or other sensitive information.
We may display customer reviews on our website or use feedback to improve our products and services, subject to applicable permissions and privacy requirements.
14. Data Security
We take reasonable steps to protect personal information from:
- Misuse
- Interference
- Loss
- Unauthorised access
- Modification
- Unauthorised disclosure
Security measures may include appropriate website security, access controls, secure connections, and other technical or organisational safeguards.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. We therefore cannot promise that information transmitted over the internet will be completely free from security risks.
15. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain appropriate business records, resolve disputes, prevent fraud, comply with legal obligations, or otherwise meet legitimate business requirements.
When personal information is no longer required, we will take reasonable steps to delete or de-identify it where appropriate and permitted. Actual retention periods may vary depending on the type of information and applicable legal or business requirements.
16. Accessing Your Personal Information
You may be able to request access to personal information that we hold about you. If you would like to make an access request, contact us using the details provided below.
We may need to verify your identity before providing access to personal information. There may be circumstances where access is limited or refused where permitted by applicable law. If this occurs, we will explain the relevant reason where appropriate.
17. Correcting Your Personal Information
We aim to keep personal information accurate, complete, and up to date. If you believe that information we hold about you is inaccurate, incomplete, or out of date, please contact us and tell us what needs to be corrected.
We will review the request and take reasonable steps to correct information where appropriate.
18. Privacy Complaints
If you believe we have mishandled your personal information or have a concern about our privacy practices, please contact us first.
Privacy Contact
Please provide enough information for us to understand your concern, including relevant dates, order numbers, or communications where applicable. We will review and respond to your complaint within a reasonable period.
19. Children’s Privacy
Our website is intended for adults. We do not knowingly collect personal information from children for the purpose of purchasing medicines through our website.
If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action where required.
20. Links to Other Websites
Our website may contain links to third-party websites, payment services, delivery services, or other external websites. We are not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our website
- Changes to our services
- Changes to our information-handling practices
- Changes to applicable privacy requirements
- Changes to our service providers
The updated policy will be published on this page with the revised Last Updated date. The OAIC recommends that privacy policies remain clearly expressed and up to date because an organisation’s information-handling practices can change over time.
22. Contact Us
If you have questions about this Privacy Policy or how Cheap Medicine Australia handles personal information, please contact us.
