Communication Policy

Communication  policy explains how CheapMedsAustralia stays in touch with you at every stage of your order — from the moment you place it to the day it reaches your door. Clear, honest, and timely communication is part of how we keep your trust.

When you order from CheapMedsAustralia, you should never have to wonder what is happening with your purchase. This policy sets out the different ways we contact you, the reasons behind each message, and the information we will never ask you to share.

Our communication covers four main purposes: confirming your order status, verifying your details, keeping you updated on delivery, and offering support whenever you need it. Everything below applies to every order placed through our website.

1. How We Communicate With You

We use a small number of trusted channels to reach you. We keep our messaging simple on purpose – so you always know a real message from us when you see one.

SMS / Text Messages

For quick, time-sensitive updates such as order confirmation, dispatch, and delivery notifications, we send SMS or text messages to the mobile number you provide at checkout.

Email

For detailed updates — order receipts, processing notes, tracking links, and support replies – we use email. Email is also our main channel for any written record you may want to keep.

Customer Support / Phone

If you prefer to speak with us directly, our support team is reachable by phone and text at +1 256 6644170. We use this channel only when it is genuinely needed, such as to resolve an order issue, clarify a delivery address, or answer a query you have raised.

2. Order-Related Updates

From the time you place your order until it is delivered, we send updates at each important stage. Here is what you can expect to hear from us about:

  • Mobile number verification / OTP — to confirm the phone number you registered with belongs to you and is reachable.
  • Order confirmation — sent once your order has been received and logged in our system, with a summary of what you ordered.
  • Payment / order processing update — to let you know your payment has been received and your order is being prepared.
  • Dispatch notification — sent the moment your parcel leaves our facility, including any tracking reference where available.
  • Tracking / delivery update — to keep you informed as your parcel moves and approaches delivery.
  • Delivery-related issue — if anything affects your delivery (a delay, an address problem, or a failed attempt), we contact you to explain and help resolve it.

3. When You May Receive a Message

Most messages from us follow a simple, predictable order. You will typically hear from us in this sequence:

1
Verification
OTP to confirm
your number
→
2
Order
Confirmed
Receipt of your
order
→
3
Processing
Payment &
preparation
→
4
Dispatched
Parcel on its way
→
5
Delivery
Reaching your
address

Not every stage will always generate a separate message, and timings can vary depending on the product and your location. But the overall flow above is what you can expect.

4. What We Will Never Ask You For

This is the most important section on this page. There are certain pieces of information we will never request from you, no matter the reason. If anyone claiming to be from CheapMedsAustralia asks for any of the following, treat it as a scam.

✕  Your OTP
✕  Your CVV
✕  Your card PIN
✕  Online banking password
✕  Account passwords

⚠  An OTP is meant for your eyes only. We send it to verify your number – we never need you to read it back to us. The same goes for your card and banking details. If a message asks for any of these, it is not from us.

5. If You Receive a Suspicious Message

Scammers sometimes impersonate genuine pharmacies. If a message feels off, follow these steps before you do anything else:

  • Do not click on any links in the message, especially ones asking you to log in, verify details, or make a payment.
  • Do not share sensitive information — no OTP, no card details, no passwords, no banking credentials.
  • Verify the message by checking it against your order history in your account, or by comparing it to the channels listed in this policy.
  • Contact us through our official support channel — email [help@cheapmedicineaustralia.com] or call/text +1 256 6644170 — to confirm whether the message genuinely came from us.

When in doubt, always reach out to us first. A few seconds of checking can save you from a costly mistake.

6. Keeping Your Contact Details Updated

For our messages to reach you, your contact details need to be correct. Keeping them accurate is your responsibility as a customer, and it directly affects the updates you receive.

  • Provide a correct mobile number and email at the time of ordering. These are the channels we use for every update.
  • If your number is unreachable or incorrect, you may miss OTP verification, dispatch alerts, and delivery updates — and your order could be delayed as a result.
  • Address-related communication sometimes requires us to reach you quickly (for example, to clarify a delivery detail). Correct contact details make this possible.

If your phone number or email changes after you have placed an order, let our support team know as soon as possible so we can update our records.

7. Customer Support

Our support team is here to help with any question related to your order, your delivery, or your experience with us. You can reach us through any of the following:

Email

[help@cheapmedicineaustralia.com]

Phone / Helpline
+1 256 6644170
Address
4051, SILVER BUSINESS POINT, VIP CIRCLE, UTRAN, SURAT, Surat, Gujarat, 394105

We are able to assist with:

  • Order-related queries — status, confirmation, and any change requests.
  • Delivery and tracking concerns — dispatch updates, delays, and address clarifications.
  • Feedback — we genuinely welcome your comments, both positive and constructive, so we can keep improving.

Please include your order number whenever you contact us about a specific purchase — it helps us help you faster.

8. Promotional & Marketing Communication

We believe marketing messages should never get in the way of the updates that matter. Where we send any promotional emails or messages, they are kept entirely separate from your transactional order messages, so you never miss an important update because of a promotional one.

  • Promotional emails and messages, where sent, are occasional and relate to offers, products, or service updates that may be relevant to you.
  • Unsubscribe and communication preferences are available where the channel supports them. You can opt out of promotional messages at any time without affecting your order-related communication.
  • Transactional order messages — confirmations, dispatch alerts, delivery updates, and support replies — are always treated separately and will continue even if you unsubscribe from marketing.

We only make promises we actually keep. If a feature listed above is not yet available on a particular channel, we will not claim it is.

9. Communication During Delivery

The delivery stage is when communication matters most. Here is what you can expect from us during this part of the process:

  • Delivery updates — we keep you informed as your parcel moves and gets close to being delivered.
  • Address clarification — if the delivery address you provided is unclear or incomplete, we contact you to confirm the details so your parcel reaches the right place.
  • Failed delivery communication — where a delivery attempt is unsuccessful, we let you know what happened and arrange the next step, where this is part of our process.

Prompt responses from you at this stage help avoid delays, so please keep an eye on your messages while your order is in transit.

10. Customer Responsibilities

To make sure our communication works the way it should, we ask a few simple things from you:

  • Keep an active phone number on file that you can be reached on.
  • Provide a correct email address that you check regularly.
  • Enter your correct delivery address, complete with any unit, street, or postcode details needed for a successful delivery.
  • Check your order-related notifications — SMS and email — so you stay informed and can act quickly if we need anything from you.

11. Communication Policy & Privacy

Every message we send has one purpose: to keep you informed about your order and to support you when you need it. We do not use communication to collect anything beyond what is necessary to process and deliver your order.

  • The purpose of our communication is limited to order status, verification, delivery updates, and support — nothing more.
  • Your personal and payment information is protected and handled in line with our Privacy Policy. We do not share your contact details for unrelated marketing.
  • Sensitive credentials are never requested in any message — no OTP, no CVV, no PIN, no passwords. This is a firm rule, not a guideline.
Frequently Asked Questions

Quick Answers to Your Questions

Find helpful information about our products, ordering process, delivery and more.

01 How will CheapMedsAustralia contact me after I place an order?

We contact you mainly through SMS/text and email. You will receive an order confirmation first, followed by processing, dispatch, and delivery updates. If anything needs clarification, our support team may also reach you by phone at +1 256 6644170

02 Will your team ask for my OTP or card PIN?

Never. We will never ask for your OTP, CVV, card PIN, online banking password, or any account password. If anyone claiming to be from us asks for these, it is a scam — report it to us immediately.