Cancellation Policy
This Cancellation policy explains when and how you can request an order cancellation with Cheap Medicine Australia, what happens after a request is submitted, and how refunds work when a cancellation is approved. Please read this policy carefully so you know what to expect before placing an order.
1. Order Cancellation: What You Need to Know
A cancellation request is a request to stop an order before it is fulfilled or dispatched. The sooner a request is submitted, the more likely it is that the order can still be stopped. However, the eligibility for cancellation depends on the order’s current status at the time the request is reviewed.
It is important to understand that submitting a cancellation request does not automatically guarantee that the order can be cancelled. Once an order has progressed beyond a certain stage, cancellation may no longer be possible, and the matter may need to be handled under a different policy.
2. When Can You Request a Cancellation?
Whether a cancellation is possible depends largely on what stage the order has reached. The stages below explain how each status affects cancellation eligibility.
These stages are provided as a general guide. Actual cancellation eligibility depends on the order’s real-time status at the moment the request is reviewed. No blanket cancellation promise applies at every stage.
3. How to Submit a Cancellation Request
Option 1 — Contact Customer Support
To help us locate and review your order quickly, please provide the following information when contacting support:
Information to include
- Order number
- Customer name
- Email address used for the order
- Reason for cancellation
- Any relevant order details
Option 2 — Account or Order Section
If the Cheap Medicine Australia website offers a cancellation feature within your account or order section, you may also submit a request through that option. If no such feature is available, please use Option 1 and contact Customer Support directly.
4. What Happens After You Submit a Request?
Once a cancellation request is received, it goes through a review process before a decision is made:
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Submitting a cancellation request does not itself guarantee that the order can be cancelled. The request is reviewed based on the order’s current status, and a decision is communicated after the review is complete.
5. When Cancellation May Not Be Possible
Cancellation may be restricted in the following situations:
- The order has already been dispatched
- The shipment has entered the delivery network
- The order has reached a stage where it cannot be stopped
- Special processing has already occurred
- Other applicable policy conditions prevent cancellation
The exact conditions depend on the business’s actual process at the time of the request. If cancellation is not possible, the customer will be informed and directed to the relevant policy for their situation.
6. Customer-Requested Cancellation
Customers may request a cancellation for a variety of reasons. Common reasons include:
- Ordered by mistake
- No longer need the product
- Selected the wrong product
- Selected the wrong quantity
- Entered incorrect delivery information
- Changed their mind
While these are common reasons, a cancellation request is still subject to the order’s current status and the review process described above. The reason for cancellation does not by itself guarantee that the request will be approved.
7. Cancellation Due to Payment Not Being Completed
If an order is placed but payment is not completed, the order may be subject to automatic cancellation depending on the actual process in place. The following information explains how unpaid orders are generally handled:
- Payment pending orders — Orders that have not been paid for may remain in a pending state for a limited period
- Payment completion timeframe — If there is a specific timeframe within which payment must be completed, this will be communicated during the ordering process
- What happens when payment is not received — If payment is not received within the applicable timeframe, the order may be automatically cancelled
- Automatic cancellation — Whether unpaid orders expire automatically depends on the actual system in place
The exact timeframe for payment completion and whether unpaid orders are automatically cancelled should match Cheap Medicine Australia’s actual system.
10. Cancellation Fees & Other Deductions
Depending on the stage at which a cancellation is approved, certain costs may have already been incurred. The following charges may be relevant:
- Shipping costs already incurred — If the order has been dispatched and a return is processed, shipping costs that have already been paid may not be refundable
- Processing costs — If processing work has already been completed before the cancellation request is received, a processing cost may apply
- Customs-related charges — If customs duties or related charges have already been incurred, these may not be recoverable
- Other non-refundable charges — Certain charges may be non-refundable depending on the circumstances
Whether a cancellation fee applies, and how much it is, should be determined based on Cheap Medicine Australia’s actual commercial terms. Do not copy cancellation charges from other websites unless they reflect the real policy.
12. What Amount Will Be Refunded?
The refund amount after an approved cancellation may include or exclude certain components depending on the circumstances.
If an order is cancelled before dispatch, the product amount will generally be refunded. Shipping or processing charges may be deducted where applicable. Customs duties, taxes, or other charges already incurred may not be refundable. The final refund amount will depend on the circumstances of the cancellation and the charges already incurred.
13. Wrong Product, Incorrect Strength or Damaged Package
If you receive a product that is different from what you ordered, this is not handled as a standard cancellation. It is a separate issue covered under the Refund & Returns Policy.
Received Something Different?
If you receive any of the following, please contact Customer Support:
- Wrong product
- Incorrect strength
- Damaged or tampered package
- Missing item
Please contact support within the timeframe specified under the Refund & Returns Policy and provide:
- Order number
- Product details
- Description of the issue
- Photographs where relevant
14. When Cancellation Requests May Be Declined
A cancellation request may not be accepted in the following situations:
- The order has already progressed beyond the cancellation stage
- The shipment has already been dispatched
- The request falls outside the applicable cancellation timeframe
- The information provided is insufficient to identify the order
- Another policy applies to the issue instead of cancellation
If a request is declined, the customer will be informed of the reason and directed to the relevant policy where applicable.
15. Cancellation Confirmation
Once a cancellation is approved, the customer receives a confirmation containing, where applicable, the following details:
- Order number
- Cancellation status
- Cancelled items
- Refund amount
- Refund processing information
This confirmation serves as the official record of the approved cancellation. Customers should retain it for their reference until the refund has been received.
16. Cancellation & Refund: What’s the Difference?
These three concepts are related but distinct. Understanding the difference helps you know which policy applies to your situation.
Stopping an order before fulfilment or dispatch
Cancellation is about preventing an order from being processed or shipped. It is only possible where the order has not yet progressed beyond the cancellation stage.
Returning eligible money after a cancellation or approved issue
A refund is the return of funds. It may follow a cancellation, or it may result from another approved issue such as a damaged product or a return. Refund conditions are detailed in the Refund & Returns Policy.
Different process for delivered orders with a qualifying issue
If an order has already been delivered and there is a qualifying issue, the matter is handled as a return or replacement rather than a cancellation. This process is covered in the Refund & Returns Policy.
17. Need to Cancel an Order?
If you need to cancel an order, contact Cheap Medicine Australia Customer Support as soon as possible. The faster we receive your request, the more likely it is that the order can be stopped before dispatch.
Have this information ready
- Order Number — so we can locate your order quickly
- Registered Email — the email address used when placing the order
- Cancellation Request — a brief reason for the cancellation
Important Notice
Please check this page periodically for the most current version.
Quick Answers to Your Questions
Find helpful information about our products, ordering process, delivery and more.
01 Can I cancel my Cheap Medicine Australia order?
You can request a cancellation by contacting Customer Support with your Order ID. Whether the cancellation is possible depends on the order's current status at the time the request is reviewed. Cancellation is more likely to be successful if the request is received before the order has been processed or dispatched.
02 How soon should I submit a cancellation request?
As soon as possible. The earlier a request is received, the greater the chance the order can still be stopped. Once an order has moved into preparation or dispatch, cancellation becomes more difficult or may no longer be possible.
03 Can I cancel an order after it has been dispatched?
Generally, once an order has been dispatched and handed over to the carrier, cancellation is no longer possible. If the order is already in transit, the matter is better handled under the Refund & Returns Policy rather than the Cancellation Policy.
04 How do I request an order cancellation?
Contact Customer Support with your order number, customer name, email used for the order, and the reason for cancellation. If the website offers a cancellation feature within your account or order section, you may also use that option.
05 Will I receive a refund after cancellation?
If a cancellation is approved, a refund is generally initiated to the original payment method. The refund amount and any applicable deductions depend on the order's status at the time of cancellation and the terms of the Refund & Returns Policy.
06 Are shipping or other charges refundable after cancellation?
Whether shipping and other charges are refundable depends on whether those costs have already been incurred. If shipping has not yet taken place, shipping charges may be refundable. If costs have already been incurred, they may not be recoverable. Refer to the refund amount table on this page for guidance.
07 What if I received the wrong product or incorrect strength?
Receiving the wrong product or incorrect strength is not handled as a cancellation. It is a separate issue covered under the Refund & Returns Policy. Contact Customer Support within the timeframe specified in that policy with your order number, product details, and a description of the issue.
08 How long does a cancellation refund take?
Once a cancellation is approved and the refund is initiated, the time it takes for funds to appear depends on the payment provider and bank. Some delays may occur on the bank or payment-provider side and are outside our control. You will receive a confirmation with refund processing information when the cancellation is approved.
09 Can I cancel an order because delivery is taking longer than expected?
A shipping delay alone does not automatically mean an order can be cancelled. We recommend checking tracking information, reviewing the estimated delivery period, and contacting Customer Support for an update first. If a cancellation becomes necessary, the request will be reviewed based on the order's current shipping status.
10 What information do I need when contacting support?
Have your order number, registered email address, and a brief reason for the cancellation ready. This helps the support team locate your order quickly and review the cancellation request without delay.
